Refund policy

Website refund policy www.la-mecerie-des-copines.fr

applicable from 01/02/2021

Article 1. Parties

This reimbursement policy is applicable between LMDC, Sarl, Social Capital: 5000 €, registered with the RCS of Paris in France the 28/06/2013, under the number 798768268, the head office : 1 rue des Ternes 75017 Paris, France, phone : +33970709796, E-mail : contact@la-mercerie-des-copines.fr, Intra-community VAT number : FR18793768268, hereinafter "the Editor" and any person, physical or moral, private law or public law, listed on the site to purchase a product, hereinafter "the customer".

Article 2. Definitions

« Customer": Any person, physical or moral, private law or public law, listed on the site.

« Content of the site » : Elements of any kind published on the site, protected or not by an intellectual property right, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.

« The Editor » : LMDC, Sarl taken as publisher of the site.

« Internet"Any person, physical or moral, private law or public law, connecting to the site.

« Product: Good of any kind sold on the site by the publisher to customers.

« Site»: Website accessible to the URL www.la-mecerie-des-copines.fr, as well as subsites, mirror sites, portals and variations of URLs.

Article 3. Scope

The site is free and free access to any user. Navigation on the site implies acceptance by any user of these General Conditions. The simple connection to the site, by any means whatsoever, in particular through a robot or browser, will carry full and complete acceptance of these terms and conditions. When registering on the site, this acceptance will be confirmed by checking the corresponding box.

The user recognizes the same fact with having fully acquired and accept them without restriction.

Check the above box will be deemed to have the same value as a handwritten signature on the part of the user. The user recognizes the evidence value of the Editor's automatic registration systems and, except for him to prove contrary, he renounces challenges in the event of a dispute.

These general conditions are applicable to relations between the parties to the exclusion of all other conditions, and in particular those of the user.

The acceptance of these Terms and Conditions assumes on the part of the Internet users that they enjoy the necessary legal capacity for this, or failing that they have the authorization of a guardian or a curator if they are incapable , from their legal representative if they are minor, or whether they hold a warrant if they act on behalf of a legal person.

Article 4. Purpose of the site

The purpose of the site is to sell products to customers.

Article 5. Stages of the order

5.1. Ordered

In order to order, Internet users will be able to select one or more products and add them to the basket. The availability of products is indicated on the site, in the descriptive sheet of each article. When their order will be complete, they will be able to access their basket by clicking on the button provided for this purpose.

5.2. Validation of the order by the user

By consulting their basket, Internet users will have the opportunity to check the number and the nature of the products they have chosen and will be able to check their unit price, as well as their overall price. They will have the opportunity to remove one or more products from their basket.

If their order suits them, Internet users will be able to validate it. They will then access a form on which they can either seize their login credentials if they already have either or register on the site by completing the registration form by means of the personal information concerning them.

5.3. Payment by the customer

Since they will be connected or after they have perfectly completed the registration form, customers will be invited to control or modify their delivery and billing coordinates, and then will be invited to make their payment by being redirected for this purpose. On the secure payment interface comprising the mention "order with payment obligation" or any similar formula.

5.4. Confirmation of the order by the Editor

Once the payment actually received by the Publisher, the Payment undertakes to acknowledge receipt to the client electronically, within a maximum of 24 hours. Within the same period, the Editor undertakes to send to the Customer an email summary of the order and confirming the treatment, taking all the information relating there.

Article 6. Price - Payment

6.1. Price

The applicable prices are those displayed on the site on the day of the order. These prices can be modified at any time by the Editor. The prices displayed are only valid at the day of the order and do not affect the future.

The prices listed on the site are heard in euros, all taxes included, excluding delivery charges.

6.2. Payment method

The client can make a by-law by Stripe. Bank card payments are made through secure transactions provided by To find out [Bankgateways].

As part of credit card payments, the Publisher has access to any data relating to the customer's payment methods. The payment is made directly in the hands of the banking institution.

In case of payment by mandate, check or bank transfer, the delivery times are only starting from the date of the payment of the payment by the Editor.

6.3. Billing

The publisher will send or make an invoice electronically after each payment. The customer expressly agrees to receive invoices electronically.

6.4. Fault of payment

The agreed payment dates can not be delayed from any pretext, including in the event of a dispute.

Any amount not paid at the deadline will result, rightly and without a notice, to the application of delay penalties calculated on the basis of a rate equal to 3 times the legal interest rate, without this Penalty nulls at the cost of sums due in principal.

In addition, any late payment will be the billing to the defaulting client of recovery fees in the amount of 40 euros, the immediate payment of all the remaining amounts of the agreed deadlines, increased by a compensation of 20% of the amount as a criminal clause, as well as the possibility of terminating the contract unilaterally in the harm of the customer. This clause is part of the provisions of Article 1152 of the Civil Code allowing the judge to reduce the indemnity if the judge considers that it is excessive.

6.5. Retention of title

The products sold remain the property of the Publisher up to complete payment of their price, in accordance with this property retention clause.

Article 7. Reclamation - retractation - guarantee

7.1. Customer service

The customer service of the site is accessible from Monday at Friday of 09:00 at 18:00 At the next not surcharged phone number: 0970709796, by email to: contact@la-mercerie-des-copines.fr or by mail at the address indicated in Article 1 of these Terms and Conditions. In these last two cases, the Editor undertakes to provide a response under 72 open days.

7.2. Right of withdrawal - Remote sales

This section 7.2 is applicable to the customer with consumer status within the meaning of the introductory article of the Consumer Code.

7.2.1. Conditions of exercise of the right of withdrawal

In accordance with the current remote sales legislation, the Customer has a period of fourteen francs to exercise his right of withdrawal without having to justify reasons or to pay penalties, with the exception, if applicable , return costs.

The time referred to in the preceding paragraph runs on either the day the distance contract is concluded for the contracts relating to the provision of a service provision and / or the provision of numerical content not provided on a support Material, or receipt of the property by the customer or a third party, other than the carrier, appointed by him, for the sales contracts and the service provision contracts including the delivery of goods.

In the case of an order relating to several goods delivered separately or in the case of an order of a property composed of lots or multiple parts whose delivery is staggered over a defined period, the period runs from receipt last good or lot or the last piece. For contracts providing for regular delivery of goods for a defined period, the time runs from receipt of the first property.

When the fourteen days period expires on a Saturday, a Sunday or a holiday or personum, it is extended until the next working day.

The withdrawal decision shall be notified to the publisher to the coordinates indicated in Article 1 of these Terms and Conditions by means of a declaration of ambiguity. The customer has, for example, the possibility of using the type form provided at the end of these terms and conditions. In any case, the Editor will send to the Customer at the early acknowledgment of receipt of said retraction by email.

7.2.2. Effects of the right of withdrawal

The client returns or restores the products to the professional or to any person designated by the latter, without excessive delay and, at the latest, within fourteen days of the communication of his decision to retract.

When the right of withdrawal is exercised, the professional is required to reimburse the customer from all the sums paid, as soon as possible and at the latest within fourteen days of the date on which the right was exercised. If necessary, the professional may defer the refund until the recovery of the products or until the customer has provided proof of the shipment of the products, at the earliest of the two events. Beyond, the amount due is, as a result of interest at the legal rate in force, as specified in Article L. 242-4 of the Consumer Code.

Where applicable, the professional shall make the refund using the same payment method as that used by the client for the initial transaction, unless expressly agreed by the client for the use of another means of payment and to the extent that the refund Do not take charge for the customer. However, the professional is not required to repay additional charges if the customer has expressly chosen a more expensive delivery mode than the proposed standard delivery mode.

The direct cost of returning the product are the responsibility of the customer. These fees are estimated at a maximum of 1 EUROS If, because of its nature, the product can not normally be returned by mail.

The responsibility of the Customer is undertaken only in respect of the depreciation of the product resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this product.

The conditions, deadlines and procedures for the exercise of the right of withdrawal are set out in the type form provided at the end of these terms and conditions.

7.2.3. Exclusions of the right of withdrawal

The right of withdrawal does not apply, in particular, to the contracts:

• providing services fully performed before the end of the withdrawal period and whose execution began after express prior agreement of the customer and renouncement expressly to his right of withdrawal;
• providing goods made according to customer specifications or significantly customized;
• providing goods likely to deteriorate or to perish quickly;
• providing goods that have been descented by the customer after delivery and can not be returned for health or health protection reasons;
• providing goods that, after having been delivered and by their nature, are mixed in an inseparable way with other articles;
• providing alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed to the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;
• maintenance or repair work to be made urgently at the customer's home and expressly solicited by him, within the limits of spare parts and strictly necessary work to meet the emergency;
• providing audio or video recordings or computer software when they have been descented by the customer after delivery;
• providing a journal, a periodical or magazine, except for subscription contracts to these publications;
• concluded at a public bid;
• accommodation services other than residential accommodation, property transportation services, car rentals, catering or leisure activities that must be provided on a specified date or period;
• providing numerical content not provided on a hardware medium whose execution has begun after express screening of the customer and express renunciation with his right of withdrawal.

Similarly, the right of withdrawal is not applicable to the contracts fully executed by both parties at the customer's express request before the latter exercises his right of withdrawal.

7.3. Contract Resolution on the Client Initiative

The consumer customer may denounce the contract by registered letter with receipt notice in the event of exceeding the delivery date of the property exceeding seven days. The customer will then be reimbursed amounts initiated by him when ordering.

This clause is not intended to apply if the delivery delay is due to a case of force majeure. In such a case, the Customer undertakes not to exercise prosecution of the Publisher and renounces to avail himself of the resolution of the sale provided for in this article.

7.4. Guarantees

7.4.1. Warranty of vices and apparent defects

It is up to the customer to check the good condition of the products at the time of delivery. This audit must include the quality, quantities and references of the products as well as their compliance with the order. No complaints will be taken into account after a period of three days from delivery. In any case, any complaint regarding the delivered parcels will only be taken into account if the Customer with the Quality of Trader issued reservations to the carrier in accordance with Articles L. 133-3 et seq. Of the French Commercial Code

7.4.2. Hidden defects and defects

7.4.2.1. Legal guarantees

Customers have a legal guarantee of compliant issuance (Article 1604 of the Civil Code), a legal guarantee against hidden vices (Articles 1641 and s. Of the Civil Code) and a security guarantee (Articles 1245 and s . Civil Code).

Customers with consumer quality also have a legal warranty of compliance (Articles L. 217-4 and s. Consumer Code).

7.4.2.2. Conventional guarantee

The products benefit, in addition to the legal guarantee, of a conventional guarantee of conformity on the French territory, of a duration of 1 years from the issuance of the product.

7.4.2.3. Return

In order to implement the guarantee, it is up to the customer to return the product to the headquarters of the publisher, accompanied by an explanatory letter by requesting either the repair or the exchange or the refund.

In any event, the client is asked to precisely follow the instructions of the Publisher for the return of the products.

The return costs of the product remain the responsibility of the customer, except for consumer customers implementing the conformity guarantee of Articles L. 217-4 and s. Consumer Code.

The Customer Customer has a period of 2 years from the issuance of the property to act with the seller. As such, it may choose between the repair or replacement of the product, subject to the cost conditions provided for in Article L.217-9 of the Consumer Code. Finally, the Customer is exempted to report proof of the existence of the defect of conformity of the product during the 24 months following the issuance of the product, except for used goods. Where appropriate, the legal conformity warranty applies regardless of the commercial guarantee. When the consumer customer decides to implement the guarantee of hidden defects, he can choose between the sales resolution or a reduction of the selling price.

Article 8. Final stipulations

8.1. Applicable right

These general conditions are subject to the application of French law.

8.2. Changes in these Terms and Conditions

These Terms and Conditions may be modified at any time by the Editor. The general conditions applicable to the customer are those in force on the day of his order or his connection on this site, any new connection to the personal space caring for acceptance, where appropriate, the new general conditions.

8.3. Litigation

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, LMDC adheres to the e-commerce Mediator Service of FEVAD (Federation of e-commerce and distance selling) whose contact details are as follows: 60 Rue La Boétie - 75008 Paris - http://www.mediateurfevad.fr. After prior written action by consumers vis-à-vis LMDC, the Mediator's Service can be referred to any consumer dispute that has not been resolved. To find out how to submit a referral to the Mediator, click here.

8.4. Entirety

The nullity of one of the clauses of this contract will not result in the nullity of the other clauses of the contract or the contract as a whole, which will keep their full effect and scope. In such a case, the parties will have to the extent possible replace the stipulation canceled by a valid stipulation corresponding to the spirit and the object of these.

8.5. Non-renunciation

The absence of exercise by the Editor of the Rights recognized by these presents will in no case be interpreted as a waiver of asserting such rights.

8.6. Telephone

The customer is informed that he has the opportunity to register on the opposition list on telephone change at the address http://www.bloctel.gouv.fr/. 

8.7. Languages ​​of these Terms and Conditions

These Terms and Conditions are proposed in French.

8.8. Abusive clauses

The stipulations of these General Conditions apply subject to compliance with the mandatory provisions of the Consumer Code concerning abusive clauses in contracts between a professional and a consumer.